We operate a "no-quibbles" guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 14 days from date of invoice. We will issue a full refund for the price you paid for the item.

If the return is due to an error we have made we will gladly refund the delivery charges. Please see contact details below for advice.

If the item is either faulty or damaged please contact us and we will arrange for a replacement or refund:

HP Ventures, LLC
PO Box 243433
Anchorage, AK 99524

For your own protection we recommend that you use a recorded-delivery service. This return policy does not affect your statutory rights. We will reimburse you in full on receipt of the returned goods in our warehouse. You will, however, be responsible for the costs of returning the goods to us (unless these goods are faulty or have been delivered by us in error).